Privacy Policy

This privacy policy describes how Ke'lena Care (the "Site", "we", "us", or "our") collects, uses, and shares your personal data when you visit maisonmounkam.de (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor, or another person whose information we have collected according to this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date, and take any further steps required by law.

How we collect and use your personal data

To provide the Services, we collect the following information. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, fulfill all applicable legal obligations, enforce all applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?

The type of personal data we receive about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide directly through our Services may include:

Contact details – including your name, address, phone number, and email address.
Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information – including your username, password, security questions, and other information used for account security.
Customer support information – including information you include in your communication with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You can choose not to provide this information; however, this may result in you not being able to use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information received from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to fulfill our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties is treated according to this privacy policy. See also the section below, Third-Party Websites and Links.

How we use your personal data

Provision of products and services. We use your personal data to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other functions and functionalities related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data according to its privacy policy and consumer data privacy policy.
Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising messages via email, SMS, or postal mail, and showing you advertisements for products or services. This includes, where applicable, using your personal data to better tailor the Services and advertisements on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products according to Art. 6, para. 1 (f) GDPR.
Security and fraud prevention. We use your personal data to detect, investigate, or take appropriate action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, according to Art. 6, para. 1 (f) GDPR.
Communication with you and service improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you, according to Art. 6, para. 1 (f) GDPR.

Cookies

Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with providing our shop through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including storing your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through the browser controls. Please be aware that removing or blocking cookies may affect your user experience and may result in some of the Services, including certain features and overall functionalities, not working properly or being unavailable. Additionally, blocking cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal data

Under certain circumstances, we may share your personal data with third parties for the purposes of fulfilling our contract, for legitimate reasons, and for other reasons outlined in this privacy policy. These circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
When you instruct us, request, or otherwise provide us with your consent to share certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
In connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes listed above in "How we collect and use your personal data" and "How we share personal data."

Category

Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, purchase information, and customer support information
Internet or other similar network activities, such as usage data
Geolocation data, such as locations determined through an IP address or other technical means.

Categories of Recipients

Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
Business and marketing partners
Affiliates.

We do not use or disclose your personal data without your consent or for the purpose of inferring your personal data.

With your consent, we share personal data to conduct promotional and marketing activities as follows.

Third-Party Websites and Links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without any limitation on use by us or third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact information provided below and request the deletion of such data.

As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" personal data from individuals under 16 years of age (as these terms are defined under applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below concerning your personal data. However, these rights are not absolute and apply only under certain circumstances. In some cases, we may deny your request to the extent permitted by law.

Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
Right to Rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
Right to Portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, request the transfer of that data to a third party.
Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable data protection laws. Please note: If you visit our Site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
Restriction of Processing: You may have the right to instruct us to stop or restrict the processing of your personal data.
Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by directly responding to our denial.
Manage Communication Preferences: We may send you promotional emails, and you can opt-out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise these rights as indicated on our Site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. To verify your identity, we may need to collect information from you, such as your email address or account information, before providing a substantive response to the request. Under applicable laws, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before accepting such a request from a representative, we will require proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision, depending on your location, by contacting us using the contact information provided below or by filing your complaint with your local data protection authority. For the EEA, a list of the relevant data protection supervisory authorities can be found here.

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data will also be processed by staff and external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts from the relevant UK authority, unless the data transfer is to a country that has been found to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy or wish to exercise any of your rights, please call us or email us at kelenacare@gmail.com.

For the purposes of applicable data protection laws and unless expressly stated otherwise, we are of your personal data.

Last updated: July 15, 2025